Shipping policy
This Shipping Policy applies to all orders placed with Biqfel through our official commercial channels in Colombia, primarily via WhatsApp.
1. Order Processing
All orders are processed within 1–3 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Before shipping, all order details—including product, quantity, price, and delivery address—are confirmed with the customer.
2. Shipping Methods & Delivery Times
Estimated delivery times within Colombia are:
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Standard Shipping: 5–7 business days
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Express Shipping: 2–3 business days (if available)
Delivery times may vary depending on your location, logistics provider, or unforeseen circumstances.
3. Shipping Costs
Shipping costs are calculated and confirmed directly with the customer at the time of order confirmation.
Biqfel may offer free shipping for orders above a minimum value, as agreed during the order process.
4. International Shipping
International shipping may be available on request. Delivery times can range from 7–21 business days depending on customs processing.
Customers are responsible for any customs duties, taxes, or import fees imposed by local authorities.
5. Order Tracking
Once an order is shipped, tracking information will be shared with the customer via WhatsApp or other agreed communication channels.
6. Lost or Damaged Packages
Biqfel is not responsible for delays, loss, or damage caused by the shipping carrier once the order has been dispatched.
If a package arrives damaged or is lost in transit, customers must notify Biqfel immediately with supporting evidence so the case can be reviewed with the carrier.
7. Incorrect Shipping Information
Biqfel is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
8. Legal Compliance (Colombia)
This Shipping Policy complies with the Colombian Consumer Protection Statute (Law 1480 of 2011).
All deliveries and services are carried out respecting consumer rights and applicable regulations in Colombia.