Refund policy

RETURN & REFUND POLICY – BIQFEL

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible:

Items must be in the same condition as received: unworn, unused, with tags, and in the original packaging.
A receipt or proof of purchase is required.

To start a return, contact us at:
Email: distribuidoraapcol@gmail.com
Phone / WhatsApp: +57 312 246 0717

Return Address:
Cr 81 # 37-100, Medellín, Colombia

Monday – Friday: Open 24 Hours
Saturday – Sunday: Closed

Once your return is approved, we will provide a return shipping label and instructions for sending your package. Items sent without prior approval will not be accepted.

2. Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at:
Email: distribuidoraapcol@gmail.com
Phone / WhatsApp: +57 312 246 0717

We will evaluate the issue and take appropriate action to resolve it.

3. Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (food, flowers, plants)
Custom or personalized items
Personal care items (beauty products)
Hazardous materials, flammable liquids, or gases
Sale items and gift cards

If you have questions about a specific product, please contact us before purchasing.

4. Exchanges

The fastest way to get the item you want is to return the original item. Once the return is accepted, you can make a separate purchase for the new item.

5. European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.

Items must be in the same condition as received: unworn, unused, with tags, and in the original packaging.
Proof of purchase is required.

6. Refunds

Once we receive and inspect your return, we will notify you if the refund is approved.

Approved refunds will be processed automatically to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since approval, contact us at:
Email: distribuidoraapcol@gmail.com
Phone / WhatsApp: +57 312 246 0717